"Ash78, voting early and often" (ash78)
08/12/2016 at 11:47 • Filed to: None
1
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"Ash78, voting early and often" (ash78)
08/12/2016 at 11:47 • Filed to: None | 1
| 18 |
Long story short, my tenants (who live in my old house) had a small leak coming from their faucet. Rather than replace the cartridge inside, I decided to just get them a new faucet ($100-$150). They mentioned maybe replacing the sink, too, which was definitely getting old. Being a good landlord, I agreed completely and decided to go with professional installation because sinks can be a PITA. We paid Lowe’s to do professional measurements up front, then the entire process was delayed and mishandled, requiring about 10 phone call on my part. I bought a $270 combo sink/faucet kit. Today when they arrive for installation, the plumber tells me that due to the sink’s built in brackets, I need $330 of
additional
cutting to my countertops, which thankfully are just laminate and not anything more serious. I’m up to almost $900 of parts and labor on a pretty simple drop-in sink/faucet installation now. Would it be reasonable to write the whole thing up and request that Lowe’s cover that extra labor? We paid for their measurements for a reason, and this was the reason. They did not give me any guidance on sink choice except for overall dimensions. I’m trying not to be irate, but I’ve already been through so much hassle with them, this put me over the edge...sorry for lack of paragraphs. KINJA! (
EDIT: I just talked to the Lowe’s install desk and they said either Lowe’s or the plumber should cover this...as I suspected, the pre-measurement should have prevented this from happening. Fingers crossed...
)
Nibby
> Ash78, voting early and often
08/12/2016 at 11:53 |
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get this one
CalzoneGolem
> Ash78, voting early and often
08/12/2016 at 11:53 |
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yitznewton
> Ash78, voting early and often
08/12/2016 at 11:54 |
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So the Lowe’s job was part of the current project? Did they subcontract the plumber?
My bird IS the word
> Ash78, voting early and often
08/12/2016 at 11:56 |
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knowing lowes just raise a huge stink about this, because A:the worst they can say is no B:They bend over backwards for pissed off customers and C: Big box stores are awful. Blowes is run by a bunch of people who pinch pennies at the expense of customers, employees, and general good business practices.
RamblinRover Luxury-Yacht
> Nibby
08/12/2016 at 11:59 |
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He wood, but it’s naut on the lis.
Dr. Zoidberg - RIP Oppo
> yitznewton
08/12/2016 at 12:03 |
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That was my understanding of how they did it as well.
OPPOsaurus WRX
> CalzoneGolem
08/12/2016 at 12:06 |
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this is how i feel about a lot of people today
JawzX2, Boost Addict. 1.6t, 2.7tt, 4.2t
> RamblinRover Luxury-Yacht
08/12/2016 at 12:07 |
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thats bad. but i smiled, so y’know...
Future next gen S2000 owner
> Ash78, voting early and often
08/12/2016 at 12:13 |
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Blame Lowes, and try to get them to cover it or at least refund the cost of the measurements. If all else fails write about it on here, link it to a tweet. Try to be a general pain in the ass until they give you some money.
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Ash78, voting early and often
> Nibby
08/12/2016 at 12:18 |
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Nautforus!
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Ash78, voting early and often
> RamblinRover Luxury-Yacht
08/12/2016 at 12:18 |
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Damn you, beat me to it.
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Ash78, voting early and often
> yitznewton
08/12/2016 at 12:19 |
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Yes, all professional install services at the Big Box stores are technically subcontractors, but those subs are often exclusive to the store, so it’s a tigh relationship. Lowe’s “owns” the work. I already have a couple of good plumbers I like, but I wanted the smoothest possible transaction and to specifically avoid what just happened...
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Ash78, voting early and often
> My bird IS the word
08/12/2016 at 12:22 |
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Yeah, I’ll just pull the whole “I spent $5k+ per year there...extremely disappointed...wish I had used Home Depot...etc.” If there’s anything I still carry from my angry young man days, it’s how to very professionally express my anger in writing :D
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Ash78, voting early and often
> Future next gen S2000 owner
08/12/2016 at 12:23 |
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I'm hoping for more than the $35 measurement fee :D — but since the $329 of extra labor was a direct result of those measurements' not actually being used to help me buy a sink, I might have some traction.
MrDakka
> Nibby
08/12/2016 at 12:37 |
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If I had this, I’d be playing with it everyday
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My bird IS the word
> Ash78, voting early and often
08/12/2016 at 12:48 |
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Not that home depot is any better lol. I am rapidly learning how unprofessional large retail outlets are. But hey, stock price, investors, blah blah blah.
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Ash78, voting early and often
> My bird IS the word
08/12/2016 at 12:51 |
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I'm 110% in favor of local businesses and plumbers...this was just a case where I was trying to project some extra professionalism and familiarity to my tenants (I could have DIY'd most of it). Lesson learned!
DynamicWeight
> Nibby
08/12/2016 at 14:59 |
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But he’s trying not to shell out more money!